How to Fix “Multiple Products with the Same Machine ID”

If you have a specific indicator or strategy assigned to your default machine ID and proceed to purchase the same product, you will get a notification like the one shown in the image below:

“Critical: You have multiple products with the same machine ID which may cause licensing issues. Please update the machine IDs immediately.”

If you get this notification, it means that the product you have purchased is already assigned to your existing machine ID. Therefore, you will need to assign the new product to a different machine ID.

Assigning Different Machine IDs to Products

When you get this notification, go ahead and click on “View Details”.

A pop-up like this will appear. 

If you already have more than one machine ID, then you can click on “Choose Machine ID” as marked in the image above and choose the alternative machine ID for your product. 

If you do not have another machine ID, then click on “Add New Machine ID” like the image above.

Provide your machine ID under “Machine ID Value” and assign a nickname to your machine ID. Once done, click on the “Add Machine ID” button. 

Now, go ahead and click on the “Choose machine ID” drop-down field and select the new machine ID you have provided. 

Once done, click on “Apply Changes”. 

Next, you will see a notification like the image above. 

Membership Details

If you have already purchased a product and then subscribe to a membership that includes that very same indicator or strategy, then you will also have to assign a different machine ID to the products. At Rize Capital, we ensure that all of our products are being used on an assigned device with the help of machine ID. If you need further assistance, check our support article “How to Add a Machine ID in Rize Capital” or other articles in our support portal.